COVID-19 Updates

Updated 9/1/2020

To ensure the health and safety of our team members, clients and community, Trivera continues to follow the statewide mask mandate and recommended CDC guidelines for keeping businesses open. Our team now has the opportunity to return to the office as we continue minimize risk and prevent the spread of COVID-19 including social distancing practices, frequent handwashing and sanitizing, limited in-person meetings and staggered in-office schedules as warranted.

We continue to provide all the services our clients require. Our collective goal is to help every client communicate effectively, with sensitivity to the current situation, and while using the most up-to-date tools available.

Digital marketing has always been a rapidly changing industry. Now it is changing faster than ever. As Google and other online platforms change offerings and algorithms on a daily basis to respond to the growing importance of online communication and commerce, we are here to adapt and support our clients and friends.

We are fortunate to work in an industry that translates well to working from home. We’ve had the ability to work remotely for years and are now using the systems and processes we’ve put in place to ensure there are no interruptions to any client work.

To our clients: know that we are all available and are doing everything we can to accommodate your digital and online needs. We will continue to communicate with you using Teamwork messages, emails, phone calls, Zoom, Google Meetings, text messages, or whatever method you need as you navigate the world of remote work. We are here to support you and help you communicate with your clients and customers.

Tom Snyder,

President & CEO

 

Client FAQs

Q: How will upcoming meetings be handled?
A:
Any regularly scheduled client calls will occur at the normal dates and times. If you need to reschedule a call for any reason, please reach out to your main point of contact. To accommodate calls that are typically direct to you, we will schedule a Google Hangout. You will receive invitations from your main point of contact for these meetings.

Q: How should I contact Trivera if I need something?
A: You may reach out to Trivera using any of the following methods.

  • Teamwork message – if you can’t remember your login URL, there is a link at the bottom of every page on Trivera.com
  • Phone call – 262-250-9400 all office phones are set to forward to team members’ homes
  • Email Us
  • Google Hangout, Zoom, Skype, Facetime, whatever you need!

We know you are at home with your dog, your kids, and your significant other. We are too. Don’t worry about background noise or interruptions. We’ll carry on together.

Q: Will this impact my website’s performance?
A:
No. As a standard practice, we continually monitor our web hosting infrastructure to assure all our client websites have sufficient resources to operate at optimum performance. The physical infrastructure is scalable so we can add resources whenever necessary to accommodate increases in traffic. We have already upgraded several of our servers and are prepared to continue to upgrade others as conditions call for.

Q: Will my timelines change?
A:
No. We continue to meet as a team, follow up on all tasks, and adhere to our agreed-upon deadlines. If something happens on your end that will make it difficult for you to meet our agreed-upon deadlines, please let us know so we can update your timeline and plan our workloads accordingly.

Q: I was planning to attend an upcoming lunch and learn. Will you host those again?
A:
Yes, we plan to return to hosting our popular lunch and learns once we are able to gather in groups and return to the office. We converted the March, April and May 2020 events into a webinars, which you can view on our events page. We are also hosting Trivera Tip Tuesdays at noon every Tuesday, where we share information about timely topics in short, 15-minute conversations. Subscribe to our YouTube channel to follow those tips.

 

Additional resources

Understanding your audience’s mindset is more important than ever now. Read What Can Marketers Learn from the Success of Stranger Things? and take our Archetype quiz to learn how to better understand, and communicate with, your customers.

ADA accessibility is always important but is especially so now that everyone is working remotely. Get started on the path to accessibility by reading Web Accessibility for Everyone.

Google is rolling out new features to help businesses update their information. Here is where they are posting COVID-19 Information.


Online Marketing Tips

We share a new marketing tip every Tuesday. Check out our latest Tip Tuesday video by visiting our Resources Section or subscribing to our Trivera YouTube Channel.